Frequently Asked Questions

 

How long will my order take to arrive?
Melbourne & Perth - On Demand Business Day Delivery Options

- Today (orders placed before 12pm) - Evening (6pm - 9pm) - Orders placed before 12pm will be delivered between 6pm - 9pm that day. Orders placed after that cutoff will be delivered between 6pm - 9pm the following day (Ordering before 12 does not guarantee same day shipping as unexpected issues can arise).
- Next Business Day - Afternoon (1pm - 5pm) Orders placed any time 1 business day before required, will be eligible to receive Afternoon delivery the next business day. Orders placed with this service will typically be delivered between 1pm - 5pm.
- Next Business Day - Evening (6pm - 9pm) Orders placed any time 1 business day before required, will be eligible to receive Evening delivery the next business day. Orders placed with this service will typically be delivered between 6pm - 9pm

Sydney - On Demand Business Day Delivery Options

- Next Business Day - Afternoon (1pm - 5pm) Orders placed any time 1 business day before required, will be eligible to receive Afternoon delivery the next business day. Orders placed with this service will typically be delivered between 1pm - 5pm.
- Next Business Day - Evening (6pm - 9pm) Orders placed any time 1 business day before required, will be eligible to receive Evening delivery the next business day. Orders placed with this service will typically be delivered between 6pm - 9pm

Click Here to find out if you are eligible

 

If you live in metro Sydney, Melbourne & Perth – you have access to Australia Post’s On Demand Business Day service (Excludes Public Holiday deliveries). Note it is a requirement that the person who is marked to receive the delivery will need provide ID under new government legislations.

 

If you live outside of metro Melbourne, Sydney or Perth – you have access to Australia’s Post’s Wine eParcel service. Your order will be delivered within 3 - 10 business days depending on your location*.

 

*For larger orders (6 or more cases) sent via Wine eParcel, please allow for spilt deliveries - Refer to the tracking numbers provided for more information.

 

You will receive a tracking number when your order has been shipped. You can find your Tracking Number on the email you receive.

 

For an estimated delivery timeframes and updates check out the AusPost Domestic Delivery information page by Clicking Here.

 

Once you have received your tracking number you can track your order via the AusPost website by Clicking Here.

 

Can I track my order?

You will receive an order tracking number via email once your order has been Shipped. You can track this order number via the AusPost website by Clicking Here.

For those in metro Melbourne, Sydney or Perth, the On Demand service will also send notifications via SMS (to the number provided on your order) to let you know when your order is on it’s way.

For Wine eParcel deliveries you can contact Australia Post on 1800 331 794 or use their contact form. We recommend setting up a My Post account to request delivery preferences or to organise a redirect for an order.

 

Do I need to be home when my order is delivered?
Yes, Wine eParcel orders must be received by a person over the age of 18 and proof of ID may be requested. On Demand deliveries will require the person who is marked to accept the delivery, to provide ID under new govenment legislations.

We suggest setting up a My Post Account to ensure you can track your deliveries.

If our delivery partners cannot make the delivery for any reason then On Demand Orders will be redelivered the next available delivery day (you will be notified when this is), and for all Wine eParcel orders, your order will be delivered to the nearest post office for collection

If you require further assistance you can contact Australia Post on 1800 331 794 or use their contact form. We recommend setting up a My Post account to request delivery perferences or to organise a redirect for an order.

 

What happens if I’m not home and my delivery was not safe to leave?
No, if you are not home Australia Post will cannot leave the stock somewhere safe, someone 18 years or older must be available to accept the delivery. For all On Demand courier services, the addressee of the order must be present to show ID on arrival.

If you miss 2 On Demand courier deliveries, your order will be returned and you will need to contact us to organise a redelivery (Contact us)

We suggest setting up a My Post Account to ensure you can track your deliveries.

If our delivery partners cannot make the delivery for any reason then On Demand Orders will be redelivered the next available business day (you will be notified when this is), and for all Wine eParcel orders, your order will be delivered to the nearest post office for collection.

If you require further assistance you can contact Australia Post on 1800 331 794 or use their online contact form

 

Why have I only received part of my delivery?
If you have received only part of your delivery, chances are the rest of your order is still on the way.

We recommend using the Australia Post tracking number provided to check the delivery status of your remaining items. You can find these details by visiting the My Orders page of your Drinks Cart account and clicking View. You can also set up a My Post Account to receive real time delivery notifications with the Australia Post mobile app click here.

In the instance an item is out of stock at the time of your order being picked for delivery, we will try to source it from next nearest location or refund you.

If you have any further questions we suggest contacting Australia Post directly on 1800 331 794 or use their online contact form.

You can also contact the Drinks Cart team directly via the Contact Us page for further assistance.

 

What do I do if some of the product I have purchased is damaged?
For any issues with your delivery, please use the Contact Us page to submit a form.

If goods are damaged, please provide photo evidence and our customer service team can organise a replacement or process a refund for any damaged products.

 

What do I do if I have received the incorrect item?
If you receive an incorrect item to what was ordered, please take note of the sticker on top of the top of the incorrect case to confirm if the details match yours. You can also verify the barcode details via the AusPost Tracking page.

After acquiring this information, please contact Australia Post on 1800 331 794 or use their contact form to advise of the incorrect delivery and they will advise of the next steps to resolving the incorrect delivery.

 

How come I received 2 tracking numbers?
If an item is out of stock in one of the Australia Post warehouses we operate out of, then that item will be sourced from the next closest location. This can extend your expected delivery time frame.

We allow up to 1 split order at a time, we will contact you if your order contains more than one item that is out of stock and being sourced from more than 2 locations.

 

How are you catering for COVID-19?
Managing the community risk of COVID-19 has significantly and swiftly changed the way we live, as we all have a role to protect and serve Australian communities.

Asahi Beverages have been strong advocates of ‘Stay at Home’ and we continue to support government recommendations to limit the spread. With this in mind,  Asahi Drinks Cart partners with Australia Post to provide 100% CONTACTLESS.

 

Can I pay with AMEX/Afterpay/coupons/direct debit?
We do not currently offer these payment options.
Payments can be only be made by Visa or Mastercard cards.

 

How do I contact Drinks Cart about any product, delivery or order enquiry?
You can always contact us by submitting an enquiry form through our Contact Us Page. Our customer service team operate Mon-Fri between 9am - 5pm and will be happy to help!